Shipping Protection

Guarantee delivery with best-in-class shipping protection that boosts profits, and increases customer retention with instant resolutions for lost, stolen or damaged packages.

The purchase experience™ solution trusted by leading DTC brands.

Profitable post-purchase experiences

Boost Revenue

Drive checkout confidence, reduce loss, and increase profits with LABL-funded reorders, and repeat business from happy customers. Plus, tap into industry-best revenue sharing.

  • Flexible in-chart shipping protection

  • 72% attachment rate

Seamless issue resolutions

Increase Loyalty

Turn shipping issues into loyalty-building moments. When a package is lost, stolen, or damaged, let LABL cover it instantly while maintaining your unique brand experience.

  • 98% claim approval rate and 45-min resolutions

  • Self-serve workflows

Automated self-serve workflows

Improve Efficiency

Reduce CS tickets and enhance your customer experience by streamlining internal processes with customizable claims rules, powerful automations, and managed resolutions.

  • Policy-matching automation

  • 24/7 support and account management

Labl Guarantee

Coverage from delivery to daily use. Labl Guarantee simplifies the post-purchase experience by consolidating shipping protection, product warranties, returns & exchanges into a single solution and centralized resolution portal.

  • Labl PX Protect product icon

    Package Protection

    Increase AOV, retention, and turn shipping loss into profit with best-class order protection and automated resolutions.

  • Labl PX Returns product icon

    Returns & Exchanges

    Retain more revenue and boost customer loyalty with an exchange-first solution that streamlines returns for brands and buyers.

  • Labl PX Warranty product icon

    Product Warranties

    Accidents happen. Drive peace-of-mind and checkout confidence with custom product warranties and flexible protection plans.