Returns & Exchanges

Revenue-retaining Returns

Make your returns experience profitable with an exchange-first solution that expedites processing, cuts label costs, and boosts loyalty with intuitive, self-serve workflows.

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The purchase experience™ solution trusted by leading DTC brands.

Policy-matching configurations

Custom Returns

Leverage comprehensive merchant rules, configurable communications, and advanced automations to build a custom returns experience that aligns with your policies and delights your customers.

  • Customizable resolution portal

  • Branded returns pages and workflows

More automation, less CS tickets

Streamline Processes

Reduce CS tickets and streamline internal processes by giving your customers the control to effortlessly manage returns with dynamic workflows, various return options, and a self-serve resolution portal.

  • Ruel-based automation

  • Advanced approvals

No subscriptions, no fees, no gimmicks

Decrease Costs

Still paying for returns? With LABL’s innovative business model and Return Guarantee, you can create the experiences you want without costly subscription fees or overpriced labels.

  • :abl-funded return labels

  • No subscription fee

Better returns, better margins

Maximize Profit

Make returns work for you with consumer-funded returns and an exchange-first workflow that decreases refunds, and incentivizes additional purchases.

  • 72% attach rate

  • Exchange-first workflows

Labl Guarantee

Coverage from delivery to daily use. Labl Guarantee simplifies the post-purchase experience by consolidating shipping protection, product warranties, returns & exchanges into a single solution and centralized resolution portal.

  • Labl PX Protect product icon

    Package Protection

    Increase AOV, retention, and turn shipping loss into profit with best-class order protection and automated resolutions.

  • Labl PX Returns product icon

    Returns & Exchanges

    Retain more revenue and boost customer loyalty with an exchange-first solution that streamlines returns for brands and buyers.

  • Labl PX Warranty product icon

    Product Warranties

    Accidents happen. Drive peace-of-mind and checkout confidence with custom product warranties and flexible protection plans.

Returns & Exchanges

Revenue-retaining Returns

Make your returns experience profitable with an exchange-first solution that expedites processing, cuts label costs, and boosts loyalty with intuitive, self-serve workflows.

Learn more Get started